You Have Too Many Empty Boxes.

Pickup happens every other week on your assigned Boxd-Day. When you subscribe, we’ll assign your first Boxd-Day within 1–2 weeks and send the details by email.

First, check any placement rules from your HOA or property manager. Our preferred locations, in order, are at the curb, outside your garage, or by your front door. We’ll share any property-specific instructions before pickup.

Just flatten every box and make sure nothing is left inside. No need to make it perfect—flat and empty is what matters.

If it’s cardboard and it hasn’t contained hazardous materials, we’ll take it. Please remove trash, packing materials, chemicals, batteries, and other non-cardboard items before setting boxes out.

Don’t stress—we always try to accommodate Boxd customers within reason. If the overage is significant, we may collect what fits within your plan and leave the remainder with a note explaining why and how to move to a roomier subscription.

No worries. If your boxes aren’t out when we arrive, simply hold onto them until your next biweekly Boxd-Day. We’ll send an email reminder beforehand to help keep pickup day easy.

We can’t predict the weather, but we’ll email you when inclement conditions are expected. We may ask you to place cardboard somewhere covered, and in severe weather we may reschedule your pickup and send updated details.

Yes. We serve homes, apartments, condos, and businesses, with pickup arrangements tailored to each type of property. Your Boxd instructions will explain where and how to set everything out.

Yes. You’ll be able to update your plan, payment details, or cancellation through a secure Stripe customer portal. Cancellations take effect at the end of the current paid billing period, and partial-period refunds aren’t provided.

Stripe will email you so you can update your payment method and may automatically retry the payment. If the balance remains unresolved, pickup service may be paused until the account is brought current.